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Sales Engineer
Location: New York, NY
As a Sales Engineer, your responsibilities will be to understand and evaluate customer problems and opportunities, and to articulate and demonstrate the relevant capabilities and benefits of the Cisco Eos solution.
Within the Cisco Media Solutions Group, you'll also work with a cross-functional team consisting of Product Management, Engineering, Customer Support, and Marketing as the internal technical voice of the customer.
Responsibilities:
- Work closely with Account Manager (AM) to define and create account strategies
- Clearly and succinctly articulate the Eos capabilities and technical value proposition
- Manage customer proof-of-concepts and product demonstrations
- Collect, disseminate and respond to customer requirements and feature requests
- Develop trusted relationships with prospects
- Simultaneously manage multiple sales engagements
- Understand and solve complex functional and technical problems
- Stay current on the product
- Be an expert on relevant technologies, social media trends, and competitive solutions
- Understand the competitive landscape and use that knowledge to address prospects concerns and objections
- Evangelize the Cisco Eos Platform both internally and externally to cross functional executives & engineers to foster a deeper understand of how Eos fits in to the wider Cisco strategy.
- Work with Cisco SE's, AM's, and others within the Cisco organization so build extensive contacts throughout the sports, media and entertainment industry across the USA, with the view to understanding the organizational structures within target prospect customers.
- Be the go to person in your region and be the Eos expert that everyone turns to for technical insight in to the platforms capabilities.
- Extensive knowledge of competing solutions, notably other SaaS, white label social entertainment platforms.
- Good knowledge of adjacent and complimentary industries such as web analytics, cloud based video transcoding services, video CMS (e.g. Brightcove, Ooyala, etc) and content targeting and recommendation technologies.
Requirements:
- Ability to listen to customer problems
- Ability to communicate effectively with both technical and non-technical audiences
- Deep expertise on infrastructure, software, web and social technologies
- Understanding of web design and web development philosophies and processes
- Experience operating web properties, including monetization concepts and strategies
- Ability to write client-side and server-side code
- Ability to work collaboratively in a team environment
- Motivated, self-starter who can operate in a remote location without immediate access to resources
- Previous technical sales background
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